Zones Hiring For L1 Service Desk – Fresher | BTech / BE, BCA, MTech, MCA, BSc / MSc: Zones is currently hiring freshers for the L1 Service Desk role. Candidates who hold a degree in BSc (IT, Computer), B.Tech/BE, BCA, M.Tech, MCA, or MSc (Computer) from the 2021, 2022, 2023, or 2024 batches are encouraged to apply. This off-campus opportunity is based in Bangalore. The detailed eligibility criteria and application process are mentioned below.
Company Website: www.zones.com
Job Role: L1 Service Desk- Fresher
Qualification: Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer)
Experience: Fresher (0- 0.6 months)
Batch: 2021/ 2022/ 2023/ 2024
Salary: ₹3 to 3.6 LPA (Expected)
Job Location: Bengaluru
Last Date: ASAP
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New Relic Off Campus Drive 2025 Hiring Software Engineer 1 – #7315
As an L1 Service Desk associate, you will be responsible for addressing technical queries from customers and providing first-level support. Notably, this role demands strong problem-solving abilities, a customer-centric mindset, and the ability to work effectively in a high-paced, team-based environment.
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- irstly, serve as the initial point of contact for customers seeking technical assistance via phone, chat, or email.
- Additionally, gain hands-on experience in core IT support while serving clients globally in a 24×7 support environment.
- Moreover, troubleshoot and configure desktop hardware and associated peripherals.
- Collaborate with your team by communicating effectively through platforms like Microsoft Teams or Skype.
- Understand operating systems such as Windows, and be able to diagnose hardware issues and install or troubleshoot software as needed.
- Furthermore, manage responsibilities efficiently in a fast-paced work setting, while maintaining a strong customer service focus.
- Exhibit excellent communication skills and multitask effectively.
- In real-time, create tickets, document issues, and perform tasks within the specified SLAs.
- Additionally, conduct remote troubleshooting using diagnostic techniques and appropriate questions.
- Based on the SOPs/KBs and the customer’s details, determine the most effective resolution.
- Guide customers through each step of the troubleshooting process.
- When necessary, escalate unresolved issues to the appropriate support personnel.
- Provide accurate details on IT products and services.
- Maintain logs by recording events, problems, and their resolutions.
- Consistently follow up with customers, updating their status and case information.
- Moreover, communicate feedback and suggestions from customers to the relevant internal teams.
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- Experience: 0 – 0.6 months in IT Support
- Education: BSc (IT, Computer), B.Tech/BE, BCA, M.Tech, MCA, MSc (Computer)
- Reporting To: Team Lead
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All interested and eligible candidates can apply for this drive online using the link provided below.
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