Oracle Support Engineer 2026 | 0–2 Years, Full-Time Role | Bengaluru — Apply Now: Oracle Support Engineer 2026 hiring is open in Bengaluru for Support Engineer 1 (Job ID 342318) at career level IC1. The role is suitable for candidates with 0–2+ years of experience, making it a potential opportunity for freshers as well. Moreover, this is a regular full-time Oracle position focused on customer support, troubleshooting, SQL, incident management, and support processes.
Oracle is hiring Support Engineer 1 in Bengaluru for candidates with 0–2+ years of experience. The role focuses on SQL, technical troubleshooting, customer support, and incident management, making it a good entry-level opportunity for candidates who want to start their career in technical support at Oracle.
| Field | Details |
|---|---|
| Company | Oracle |
| Role | Support Engineer 1 |
| Job ID | 342318 |
| Career Level | IC1 |
| Experience | 0–2+ Years |
| Location | Bengaluru |
| Job Type | Regular / Full-Time |
| Key Skill | SQL |
| Other Skills | ITIL, Incident Management, Change Management |
| Work Area | Technical Support |
| Sponsorship | Not Available |
| Apply Mode | Online |
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Oracle is a global technology company that provides database, cloud infrastructure, enterprise applications, and AI-powered technology solutions. Its products and services are used by organizations across industries to manage data, applications, infrastructure, and business operations.
Furthermore, Oracle’s Services and Support teams work directly with customers to troubleshoot technical issues and help them get the most from Oracle products. Therefore, this role can provide valuable exposure to enterprise technologies and real-world customer problems.
The Oracle Support Engineer 1 position is an IC1-level entry role within Oracle’s Services and Support organization. As a Support Engineer, you will act as a point of contact for customers and help resolve technical issues related to assigned Oracle products.
Additionally, you will investigate problems, document service requests, create troubleshooting information, and escalate complex issues when required. The role also provides opportunities to learn automation and AI-assisted support tools.
As an Oracle Support Engineer, you may be responsible for:
- Acting as a technical point of contact for customers.
- Responding to customer enquiries through phone or electronic channels.
- Troubleshooting basic technical issues related to Oracle products.
- Researching, reproducing, and testing reported problems.
- Identifying suitable resolutions with appropriate guidance.
- Escalating complex issues to senior technical teams.
- Maintaining accurate documentation for service requests.
- Preparing troubleshooting guides and Knowledge Base articles.
- Collaborating with internal teams to resolve customer problems.
- Learning and using automation and AI-assisted support tools.
- Suggesting improvements to support processes and workflows.
At the IC1 level, candidates are expected to:
- Complete assigned tasks within expected timelines.
- Follow standard procedures for troubleshooting and escalation.
- Work collaboratively with team members.
- Understand customer and business requirements.
- Collect and review basic information to identify common issues.
- Learn new technologies and participate in training.
- Accept feedback and continuously improve technical skills.
- Monitor assigned support activities and performance metrics.
Candidates should meet the following requirements:
- 0–2+ years of relevant experience.
- Ability to work at the IC1 entry level.
- Knowledge of SQL.
- Understanding of incident management and response.
- Basic knowledge of ITIL concepts.
- Understanding of change management and support processes.
- Good written and verbal communication skills.
- Ability to communicate effectively in English.
Importantly, Oracle has not specified a particular degree requirement in the provided job details.
Oracle has not published a fixed round-by-round process for Job 342318. However, candidates should prepare for the following potential stages:
- Technical Screening – SQL fundamentals such as joins, filtering, aggregation, and subqueries.
- Troubleshooting Round – Questions about identifying, investigating, and resolving technical issues.
- Customer Support Scenario – Situational questions involving customer communication and issue handling.
- HR Round – Discussion about communication skills, Bengaluru location, work expectations, and career goals.
Therefore, candidates should prepare both technical knowledge and customer-facing communication skills.
Documents Required for the Oracle Support Engineer
- Updated resume.
- Degree or provisional certificate, if applicable.
- All semester marksheets.
- Class X and XII marksheets.
- Government-issued photo ID.
- Passport-size photograph.
- SQL, ITIL, cloud, or other relevant certifications, if available.
- Opportunity to start a career with Oracle.
- Exposure to enterprise-level technologies and products.
- Hands-on experience with real customer technical issues.
- Opportunity to develop SQL and troubleshooting skills.
- Exposure to ITIL and professional support processes.
- Experience working with incident and change management.
- Opportunity to learn automation and AI-assisted support tools.
- Full-time employment rather than an internship or apprenticeship.
To apply for Oracle:
- Click the link below and visit the official Oracle Careers portal.
- Search for Job ID 342318 – Support Engineer 1.
- Create or log in to your Oracle candidate account.
- Complete your profile and educational details.
- Upload your updated resume.
- Review the information carefully.
- Submit the application online.
- Candidates can also explore the possibility of requesting an employee referral through the listing.
Important: Oracle states that visa or work permit sponsorship is not available for this position, so candidates should check their eligibility before applying.
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- Become comfortable with SQL, especially joins,
GROUP BY, filtering, subqueries, and aggregation. - Revise ITIL fundamentals, including incident, problem, change management, and SLA concepts.
- Practice troubleshooting scenarios by explaining how you would identify the root cause of a technical issue.
- Improve customer communication by practising how to explain technical problems in simple, non-technical language.
- Learn basic support concepts such as incident escalation, priority, severity, and service requests.
- Prepare a 90-second self-introduction highlighting your technical skills, SQL knowledge, projects, and interest in technical support.
Q1. What is the Oracle Support Engineer 2026 role?
It is a Support Engineer 1 position in Bengaluru under Job ID 342318. The role involves customer support, troubleshooting, SQL, incident management, and support processes.
Q2. Can freshers apply for Oracle Support Engineer 2026?
Yes. Oracle lists the experience requirement as 0–2+ years and the position is at career level IC1, making it suitable for entry-level candidates.
Q3. What skills are required?
The key requirements include SQL, incident management and response, ITIL, change management, support process management, and strong English communication skills.
Q4. Is this a permanent role?
Yes. The listing identifies the position as a Regular Employee role rather than a contract, internship, or apprenticeship position.
Q5. Where is the job located?
The Oracle Support Engineer 2026 role is based in Bengaluru, Karnataka.
Q6. Does Oracle provide visa or work permit sponsorship?
No. The job listing states that visa or work permit sponsorship is not available for this position.
Q7. What is the salary for this role?
Oracle has not disclosed a salary figure for Job 342318.
Q8. How do I apply for Oracle Support Engineer 2026?
Apply online through the official Oracle Careers portal by searching for Job ID 342318 – Support Engineer 1 and completing the application process.