Oracle Support Engineer 2026 | 2 Openings, 0–2 Years | Bengaluru – Apply Now: Oracle Support Engineer 2026 hiring is currently open in Bengaluru for candidates with 0 to 2+ years of experience. Oracle has two active requisitions for the same role: Job ID 343419 and Job ID 342318. Both positions are listed as Support Engineer 1, career level IC1, and are regular employee positions.
The role focuses on customer support, troubleshooting, issue reproduction, documentation, escalation, and collaboration with technical teams. Oracle also highlights the use of automation and AI assistance to identify root causes of recurring issues.
Oracle Support Engineer 2026 is a good opportunity for freshers and early-career professionals who want to enter the technology industry through a customer-facing technical support role. The position combines troubleshooting, communication, documentation, product learning, and AI-assisted support rather than focusing primarily on software development.
| Particulars | Details |
|---|---|
| Company | Caterpillar |
| Requisition ID | R0000384714 |
| Hiring Program | Early Careers – India |
| Career Area | Students and Graduates |
| Job Type | Full-time |
| Work Mode | Onsite |
| Working Arrangement | 5 days a week onsite |
| Locations | Bangalore, Chennai, Thiruvallur, Hosur, Chhatrapati Sambhaji Nagar |
| Experience | Early Careers |
| Visa Sponsorship | Not Available |
| Posting Date | 8 September 2026 |
| Last Date to Apply | 10 September 2026 |
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Oracle is a global technology company known for its enterprise software, databases, cloud infrastructure, applications, and other technology solutions. The company serves organizations across industries and operates in numerous countries worldwide.
Working in Oracle Support can provide exposure to enterprise products, customer environments, troubleshooting processes, technical documentation, and large-scale technology operations.
As a Support Engineer 1, you will act as an initial technical contact for Oracle customers. The role involves understanding reported issues, investigating problems, reproducing technical issues, and working toward suitable resolutions. You may also need to escalate complex problems to the appropriate technical teams while providing sufficient technical information for further investigation.
In addition, Oracle expects support engineers to document their work, contribute to Knowledge Base articles and troubleshooting guides, and develop a deeper understanding of the assigned product ecosystem.
The role also introduces candidates to automation and AI-assisted troubleshooting, particularly for identifying the root causes of recurring customer issues.
The major responsibilities include:
- Provide clear oral and written communication for technical and nontechnical inquiries.
- Act as a point of contact for customers through phone, electronic, or in-person channels.
- Troubleshoot and resolve straightforward issues related to assigned Oracle products.
- Research, recreate, and test reported technical problems.
- Follow up with customers to confirm that reported issues have been resolved.
- Escalate complex issues to appropriate technical teams.
- Coordinate with experienced peers regarding design, reliability, and maintenance bugs.
- Document service requests and create Knowledge Base articles and troubleshooting guides.
- Develop a deeper understanding of Oracle products and customer environments.
- Use automation and AI assistance to identify root causes of recurring issues.
- Recommend improvements to support processes, workflows, and best practices.
- Monitor individual support performance metrics with guidance.
The positions are based in Bengaluru, Karnataka.
The provided listing does not explicitly state whether the role is remote, hybrid, or fully onsite. Candidates should therefore confirm the working arrangement during the recruitment process rather than assuming a particular work mode.
Visa Sponsorship for Oracle Support Engineer
Oracle states that visa or work permit sponsorship is not available for these positions.
Candidates therefore need to have the necessary authorization to work in India.
Oracle specifically lists the following skills for the position:
- Change Management: Understand how technical changes are handled, documented, communicated, and implemented in an organized manner.
- Collaboration: Be comfortable working with customers, peers, senior engineers, and other technical teams to resolve issues.
- Time Management: Support roles often involve multiple customer requests, so candidates should be able to prioritize tasks and manage their workload effectively.
Along with these listed skills, candidates should also develop troubleshooting, communication, analytical thinking, and basic technical problem-solving abilities.
According to the published information, candidates should meet the following requirements:
- Experience: 0 to 2+ years.
- Career Level: IC1.
- Location: Bengaluru, Karnataka.
- Language: Ability to read, write, and speak English.
- Required Skills: Change Management, Collaboration, and Time Management.
- Security Clearance: Not required.
- Visa Sponsorship: Not available.
Oracle has not specified a degree requirement, academic branch, CGPA cutoff, or eligible graduation batch for these requisitions.
Therefore, candidates should not assume unofficial academic restrictions that are not mentioned in the job posting.
Candidates should be prepared for potential recruitment stages such as:
- Application and resume screening
- Initial assessment or screening
- Technical/support-focused interview
- Communication or behavioral discussion
- HR discussion
- Final selection
The actual process may vary depending on the hiring team and position.
Documents Required for the Oracle Support Engineer
- Updated resume/CV
- Educational details
- Work experience details, if applicable
- Technical skills
- Project or internship details
- Contact information
- Any additional documents requested during the application process
Oracle has not disclosed the salary for either Support Engineer 1 requisition. Therefore, candidates should not rely on unofficial salary figures and should confirm compensation details during the recruitment process.
The available information also does not provide a specific benefits package for these positions. Benefits and employment terms should be confirmed with Oracle during the hiring process.
Applications are submitted online:
- Click the Apply link below and visit the official Oracle Careers website.
- Search for Job ID 343419.
- Review the Support Engineer 1 position.
- Complete the application form.
- Upload your updated resume.
- Enter your educational and professional details accurately.
- Submit the application.
- Repeat the process for Job ID 342318 if the position matches your profile.
Apply Link – Job ID 343419
Apply Link – Job ID 342318
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- Strengthen Troubleshooting Skills: Practise identifying the root cause of technical problems by breaking an issue into smaller components and testing possible solutions.
- Improve Communication: Work on explaining technical problems clearly to both technical and nontechnical users, especially in English.
- Learn Support Fundamentals: Understand concepts such as ticket management, incident resolution, escalation, service requests, documentation, and basic troubleshooting workflows.
- Prepare Behavioral Examples: Use real examples to demonstrate collaboration, time management, handling multiple tasks, and resolving difficult situations.
- Practise Technical Basics: Revise fundamentals related to operating systems, networking, databases, APIs, and application troubleshooting based on your technical background.
- Understand AI-Assisted Support: Learn how automation and AI tools can help with issue triage, pattern identification, troubleshooting, and root-cause analysis.
1. Are freshers eligible for Oracle Support Engineer 2026?
Yes. Both requisitions list an experience range of 0 to 2+ years, making the opportunity open to freshers as well as early-career professionals.
2. What are the Oracle Support Engineer 2026 job IDs?
The two active requisitions are 343419 and 342318.
3. Is Oracle Support Engineer 2026 a permanent job?
Yes. Oracle lists the position as a Regular Employee role at career level IC1, rather than an internship or temporary position.
4. What is the salary for Oracle Support Engineer 1?
Oracle has not disclosed the salary for either requisition. Candidates should confirm compensation during the recruitment process.
5. Is a degree or CGPA required?
The provided job listing does not specify a particular degree, academic branch, batch year, or CGPA cutoff.
6. Is this a software development role?
No. The primary focus is technical support, troubleshooting, customer communication, issue investigation, documentation, escalation, and product support. Candidates specifically looking for a coding-focused software development role should consider this distinction before applying.