Trellix Off Campus Drive 2025: Technical Support Apprentice: Trellix is hiring freshers for the role of Technical Support Apprentice. Candidates with a Bachelor’s degree in Computer Science, Information Technology, or a related field are encouraged to apply. Below are the detailed eligibility criteria, role requirements, and application process.
Company Website: https://www.trellix.com/
Job Role: Technical Support Apprentice
Qualification: Bachelor’s Degree
Experience: Freshers
Batch: Recent Batches
Salary: ₹ 5 LPA (Expected)
Job Location: Bengaluru
Last Date: ASAP
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As a Technical Support Apprentice, you will provide end-to-end technical assistance for Trellix customers. This includes fault recording, diagnosis, problem-solving, and resolution delivery. By leveraging your technical knowledge and maintaining a customer-first mindset, you will play a critical role in ensuring customer success.
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In this role, you will:
- Act as the first point of contact for corporate and enterprise customers.
- Handle real-time voice calls and portal cases, ensuring timely responses.
- Collaborate effectively within a diverse team.
- Keep customers updated on case progress regularly.
- Utilize team expertise to deliver timely and accurate solutions.
- Maintain a positive, approachable, and professional attitude at all times.
- Be willing to work in 24×7 rotational shifts, including night shifts.
To succeed, you should have:
- Basic understanding of Microsoft Windows technology and some exposure to Server operating systems.
- Fundamental knowledge of networking concepts.
- Beginner-level experience with Linux (preferred).
- Awareness of computer security procedures and protocols.
- Familiarity with security concepts (an added advantage).
In addition to technical expertise, you must have:
- Excellent verbal and written communication skills.
- Ability to effectively interact with global customers via phone and email.
All interested and eligible candidates can apply for this drive online using the link provided below.
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